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IT SUPPORT SPECIALIST - COLLEGE

Full-Time and Part-Time Positions Available

WE ARE OFFERING

IT Support Specialist – College Job

Location: Montgomery County, PA

Providing Exceptional Customer Service

Flexible Scheduling, Weekend Availability 

Job summary

The IT Support Specialist  is responsible for providing technical support to faculty, staff, and students, ensuring the smooth operation of computer systems and related technologies. This position involves troubleshooting hardware and software issues, assisting with network problems, and delivering excellent customer service. The IT Support Specialist will collaborate with other IT professionals to maintain a secure and efficient computing environment.

Responsibilities

Technical Support:

Provide first-line support to end-users via various channels (phone, email, in-person) for hardware, software, and network-related issues.

Diagnose and resolve technical problems related to computers, printers, mobile devices, and other technology peripherals.

Install, configure, and maintain computer systems, software applications, and updates.

 

Customer Service:

Ensure a high level of customer satisfaction by responding to inquiries and resolving issues in a timely and efficient manner.

Communicate technical information to non-technical users in a clear and understandable manner.

Provide training and guidance to end-users on IT-related topics.

 

Troubleshooting and Problem Resolution:

Analyze and troubleshoot hardware and software problems, escalating issues when necessary.

Collaborate with other IT team members to address complex technical issues and ensure quick resolution.

 

Documentation:

Maintain accurate records of support requests, resolutions, and hardware/software inventory.

Create and update user guides and documentation for common IT processes and issues.

 

Security:

Assist in the implementation and enforcement of IT security policies and procedures.

Stay informed about the latest security threats and technologies to proactively address potential issues.

 

Collaboration:

Work closely with other IT team members to plan and implement technology upgrades and improvements.

Collaborate with vendors to troubleshoot and resolve hardware and software issues.

 

 

Hardware and Software Management:

Assist in the procurement, deployment, and retirement of hardware and software assets.

Maintain an up-to-date inventory of all IT equipment and software licenses.

 

User Training:

Conduct training sessions for end-users on various software applications and IT best practices.

 

Network Support:

Assist in the setup and maintenance of local area networks (LANs) and wireless networks.

Collaborate with network administrators to ensure connectivity and security.

Troubleshoot and Upgrade network-related issues.

 

System Upgrades and Migrations:

Participate in planning and executing system upgrades and migrations.

Ensure minimal disruption to the college community during IT projects.

 

Ticket Management:

Log, track, and prioritize support requests using the company’s ticketing system.

Ensure timely resolution of issues and maintain communication with users regarding the status of their requests.

 

Onsite and Remote Assistance:

Utilize remote support tools to assist users with technical issues on their devices.

Guide users through step-by-step solutions, ensuring a positive support experience.

Qualifications

Experience with Scheduling of Classes and Roster Preparation. Learning Management Systems, Facilitating on-site and remote exams would be beneficial. 

 

Degree in Information Technology, Computer Science, or related field

 

Previous experience in providing technical support in an educational setting is a plus.

 

Strong knowledge of computer hardware, software applications and networking.

 

Excellent problem-solving and communication skills.

 

Ability to work independently and collaboratively in a team environment.

 

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.

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